C. How Long It Lasts This warranty starts when your Basic Limited Warranty begins under 2.1(E). My orange spots did not appear until after the first 12 months. Is Iron X dangerous? I found that calling the phone number was the easiest. Inevitably, some items, like tires or wear and tear items, will not be covered under the warranty. "Rail dust" isn't a factory defect. By using our Services or clicking I agree, you agree to our use of cookies. For comparison, here is the 2011 warranty guide paragraph specific to paint: “(3) Your vehicle’s body sheet metal panels are covered for an extended Corrosion Coverage Period, which lasts for five years, regardless of miles driven. These van are placed on open rail cars during transport across the US. (I will now.) Please share as part of the Cartalk community. But when I got a call back from another guy he pretty much just said "not our problem, go get it fixed. It's gonna suck. However, there are a few issues with this theory: First, the warranty excludes damage caused by airborne material after the first 12 months. To find out exactly what's under warranty, read on. The secret is…. But a guide is provided that goes along with federal rules. Not sure what will happen, but the dealership took pictures, and will submit to see if it can be covered. Figured I should mention that. Yes, the The 2013 Model Year Ford Warranty Guide addresses corrosion specifically, it states: (3) Your vehicle’s body sheet metal panels are covered for an extended Corrosion Coverage Period, which lasts for five years, regardless of miles driven. The RetraxPRO MX and RetraxPRO XR feature the Legendary Lifetime Warranty for the failure of materials and workmanship. Rail dust is exactly that, when cars are transported by train (rail) from the factory to a city, the metal wheels of the train cars running on metal rails create small particles of metal that fly into the air and land on the horizontal surfaces of the car. Fortunately, rail dust can be removed and if done properly, won’t come back. Ford expects the owner to inspect the new vehicle; find deficiencies; and report the deficiencies within one week! How fast can rail dust be removed with Iron X? If it is rail dust, then there's probably no damage the car. Yes, warranties for the Ford Motor Company are separated by year at the Ford website. Why create a site about orange spots on white paint? a new paint job will not correct it. Go to the Ford Owners website, here’s a link: (https://owner.ford.com/). Ford published two Technical Service Bulletins, TSB’s, e xplaining the source of orange spots and provided guidance on proper removal of orange spots. Rail dust is exactly that, when cars are transported by train (rail) from the factory to a city, the metal wheels of the train cars running on metal rails create small particles of metal that fly into the air and land on the horizontal surfaces of the car. In any case, take it to a body shop or a detailer and get their take. If you have a 2015 model year, you could still be covered under the 5-year, 100,000-mile powertrain warranty, depending on when your car officially went into service. most likely it’s there. it might be there also. Hyundai is gonna tell you that its not covered and to clay bar it out. For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first. If I have to fix this on my own: how? I would tell them to fix it under warranty immidiately and call head office immidieately cause I expect your dealer to give you a very long winded horrible excuse as to why its ok to have stuck train asbestos all over your vehicle. Do you really want to drive your white or light colored vehicle in this condition for that long? Be sure to have your vehicle’s VIN number with you. Mar 15 2018, 1:48am. Generally the big one people ask about, the O2 sensor, is included. When the train brakes, specks of rail dust is thrown up and covers the vehicles while in transit. Is paint covered under Ford’s warranty? Just for fun, I used the vehicle warranty search tool to search for my wife’ 2011 Ford Explorer. The paragraph of the warranty that is specific to paint looked essentially the same in the 2011 and 2013 warranty guides. The rust you see is the actual dust particle rusting on top of the paint. the cure is to stop driving the car. The VIN number is a seventeen character series of letters and numbers that reveals a wealth of information about your vehicle. Powertrain Warranty Example: Toyota Camry. Third, you’d need to drive a vehicle with many rust spots for years before the corrosion affects the sheet metal. The 2013 Model Year Ford Warranty Guide states: “ For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − o ur policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first.” Has anyone had success or problems getting this fixed under warranty? Is rail dust covered by the Toyota warranty? If it is rail dust, then there's probably no damage the car. If your manufacturer doesn't specifically name rail dust as a covered topic, then the warranty is null and void. Sensors are considered wear and tear item and aren’t covered under most powertrain warranties. It is not brake dust, as you cannot scratch off with Finger. Check your paperwork to find out how you make a claim. According to the warranty, Ford will repair sheet metal panels for “five years, regardless of miles driven.”  So, does this mean that if the orange spots on my paint continue to deteriorate the paint; penetrate the paint; then damage the sheet metal then the repairs will be made under warranty? ‐ Defects and performance for heavy duty truck emission control systems are covered for the first 5years or 50,000miles, whichever comes first. I searched for any paragraphs specific to paint. How to remove stubborn brake dust from wheels (in 5 minutes!). They have waxed, claybar, buffed, exc and it comes back within 2 days and is usually much worse. Fourth, the sheet metal warranty “sheet metal panels are covered for an extended Corrosion Coverage Period, which lasts for five years, regardless of miles driven.”  In my personal experience, the corrosion would not have corroded my truck’s sheet metal within five years. Good luck. 2013 Ford F-150:  http://www.fordservicecontent.com/Ford_Content/catalog/owner_guides/13frdwa3e.pdf. Why haven’t I heard of this company? As you can see from the information above, there are specific time frames listed in the warranty, including one week from purchase, 12 months, 5 months, etc. Repairs covered by the factory warranty should be made free of charge. Got a juicy car meme? What is rail dust? You can search for your vehicle’s specific warranty by using a simple search tool at the Ford Owners website. If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. Warranty. Home warranty vs. builder warranty. I am not sure about the warranty but it really says something about the quality of the product when something like this happens. Luckily, the power steering is covered under Protect My Car’s Select, Surpreme, and the Ambassador Plans. In the meantime, I’ve researched the truck’s Owners Manual and Ford Warranty Guide and this is what I discovered. Click here to find your vehicle’s warranty: Here are links to the warranty guide that was followed to write this article? Hhhmmmmmm. T his warranty has two time-and-mileage limits: • For sheet metal panels, the limit is 36 months, with no mileage limit. I've seen this plastic and it does not seem to me that it would stop hot flecks of metal from going through and ruining my paint finish. Has anyone else had this issue? Anyway - was a little worried, as I am under the 3 year warranty - but over in KM's. Remove rail dust (orange spots) from my Ford Explorer Tailgate Test #3 – The Critical Test. notice the rail dust on the rims? To me it was still very weird that this would happen just a couple months into owning the car. Just enter your vehicle’s year, brand, and model. Since you also cannot feel them, they are definitely under the clear coat. Page 2 of 2 < Prev 1 2. Before you start your victory dance, you’ll need to read the rest of the warranty carefully. At this point, you could just be out of luck and beyond the warranty time frame. Rail Dust. Auto. After the product has settled for five minutes you should rinse it off. Edit: I should mention I live in Central Florida, Ice/salt isn't a problem here, and I live far enough from the coast that it wouldn't be like salty air or something. what does your warranty booklet say about rust? Click here to find your vehicle’s warranty: http://www.fordservicecontent.com/Ford_Content/catalog/owner_guides/13frdwa3e.pdf, Rail Dust on a New Car Orange Spots on A Brand New Car. For example, a car will run and a toaster will toast. If the stains are under what appears to be an undamaged clearcoat, the dealer may repair it under warranty. They are telling me that it can't be rail dust because the cars are covered in plastic during transport. (We had to add that last part for good reason, sadly. One of those factors is a vehicle must still be under warranty. You can find your vehicle’s VIN number (Vehicle Identification Number) by looking through the windshield of your vehicle, in the lower, driver’s side corner of the windshield, which is the easiest place to look. There may come a time when something unexpected occurs to your Mazda. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship. Will Iron X hurt me? That's why new cars leave the factory with plastic sheets on the body panels. When vehicles are transported via train there is a lot of friction between the rails and the train wheels. You can find the warranty specific to your Ford vehicle by visiting the Ford Owners website. Items not covered under the warranty Normal wear over the life of the Retrax cover (including fading or discoloration) You don’t even need to leave the house! Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first. notice the rail dust on the plastic parts? Happens a lot. Discussion in 'Detailing' started by Cutter29, Sep 8, 2017. Will Ford repair rail dust on my vehicle under warranty? In 2018 I bought a new 2018 white Hyundai Elantra and have so far had it about 9 months. When filing a warranty claim, you’ll need to have your vehicle’s VIN number. They are hot and will adhere to the paint. Most new cars come with some kind of warranty, but generally speaking, it differs from one manufacturer to the next with regards to time frame, and what is covered. We’ll use a 2018 Toyota Camry as our example of what’s covered in a powertrain warranty. Most cars are shipped by train, and rail dust is the hot metal particles from a train's wheels or brakes that get kicked up and embedded into a car's paint. By that time, you could easily slip by one of the warranty time periods. Ford and Mercury United StatesPhone1-800-392-3673TDD1-800-232-5952, The hours are:  Monday through Friday, from 8:00 AM – 8:00 PM (ET). Implied warranties are created by state law, and all states have them. The most common type of implied warranty—a "warranty of merchantability," means that the seller promises that the product will do what it is supposed to do. What I learned about Iron X from Amazon Reviews: How much does it cost to remove orange spots from my paint? When I first discovered orange spots appearing on my Ford F-150, I wondered if paint failure or early signs of rust would be covered by warranty. The warranty expects the vehicle owner to take certain responsibilities. Added perspective: How to remove rail dust. most evil is when it is hot little sparks from braking, at that point it is little rusty pits into the paint. Should it be covered under Hyundai's first-year warranty or am I to blame? 3 years (36 months) manufacturer warranty with unlimited kilometres for new vehicles from the date of first registration or delivery of the vehicle to … What causes orange spots? Definitely fight to have it done under warranty like other posters have said. For more details on what isn’t covered by this warranty, see 3.6. Read this entire paragraph from the warranty guide to better understand: NOTE:  I added the bolded text to draw your attention to the section of this paragraph that applies to orange spots. Will Ford repair the orange spots on my F-150 King Ranch under my vehicle’s warranty? it is not a warranty issue. rail dust is only noticed on light colored vehicle. I have a new car that appears to have rail dust on it. One woman at that dealership seemed very friendly and agreed something like this shouldn't be happening and seemed willing to help. Rail dust under warranty? covered. (Brand is a funny question, the choices are either Ford or Mercury.). We originally thought this would be a legitimate warranty option. I read the warranty terms and any problems that occur with normal use should be covered. The term was originally used to describe dust that comes off of railroad rails. Are Orange Spots (Rail Dust) Covered Under My Vehicle Warranty? Almost every purchase you make is covered by an implied warranty. For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first.”. Press question mark to learn the rest of the keyboard shortcuts. They went on to explain to me that they believe the rust is caused from "rail dust" during transit of the vehicle to the dealership. A clay bar & mechanical buffing should be able to remove most or all of the staining. There is a dark spot that appears in the same spot when zooming in. Joined: Nov 8, 2016 Member: #5136 Messages: 9,407 Gender: Male First Name: Sean CT Vehicle: 2015 Blue Ribbon Platinum rail dust, of course, is rust from the rail and wheels of the transporting trains being thrown up onto the cars. What Toyota Says Is Covered At first glance, the coverage seems to be pretty good. You can also find the VIN number in a more convenient location:  your title! A few examples (a small one and the larger one): https://imgur.com/a/K8O6yNl, I talked to a local Hyundai dealer (not the one I bought it from) about this and they said it's rail dust and is fairly common if you don't wax your car every 2-3 months, which I'll be honest, I haven't perfectly kept up with. Start with taking a rail dust remover such as Iron X and cover your entire car in it. How to prevent rail dust or orange spots on your white paint?. It is important to make sure the remover doesn’t dry on the paint. Will Ford repair rail dust on my vehicle under warranty? I want the dealership to remove it and they are fighting me on it. Dec 26, 2019 at 8:57 AM #31 #31. Is rust covered under warranty? The Warranty states:“CHECK YOUR VEHICLE We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. Ur gonna clay bar it and either it'll be good to go or its not and then ur gonna go there angrier having wasted ur day. (They mentioned possibly a clay bar and repainting, but that would probably be $500). Have an answer or just a good tip? The answer above came from a specific paragraph in the Warranty Guide. There are a few other sections that clarify Ford’s warranty policy on vehicles that are not within 12 months or 12,000 miles. It appears I've picked up some dust on my S100 sensor. Most cars are shipped by train, and rail dust is the hot metal particles from a train's wheels or brakes that get kicked up and embedded into a car's paint. Claims must be made immediately. This warranty has two time-and-mileage limits: • For sheet metal panels, the limit is 36 months, with no mileage limit. No Prius Podcasts. ", Is this something that should be happening his early? While the camera is under warranty the dust problem is covered. Buy a clay bar for 20 bucks at local parts store. In Uncategorized by Bloom PixelNovember 4, 2018. You mean from train delivery dust? Will a Magic Eraser Remove Rail Dust or Orange Spots? "Rail dust" isn't a factory defect. You can file a warranty claim with Ford by phone, mail or chat. If you have an issue with your vehicle someone here can probably help you. You may want to use your warranty or guarantee if you think it’ll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. I filed a warranty claim and I am still waiting. The diesel SCR catalytic converter, Diesel oxidation converter, and the Diesel Particulate Filter (DPF) are considered catalytic converters covered under the 8 year/80,000 mile warranty, however, the other components in the SCR system (e.g. As soon as you suspect a potential warranty issue, you should call the 800 number in your owner’s manual and file a claim. The dealer despite having a poor rep in town, dealt with it no questions asked. and states that the orange spots are covered under warranty for a short time after purchase. The 2013 Model Year Ford Warranty Guide states: “For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first.”  The warranty information suggests that Ford WILL repair the orange spots under warranty within the first 12 months or 12,000 miles. The orange spots on my truck looked terrible, but would not have corroded the sheet metal to the warranty stage within five years. Will Iron X remove rail dust (orange spots) from my pick up Tailgate? (I don't know much about cars or how they're affected by stuff like that lol) I also drive like an average person and don't do anything weird with my car. The warranty guide states: ‘For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first.”, Second:  the warranty states:  “The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship.”. The Ford Warranty Guide acknowledges orange spots (fallout, industrial fallout, rail dust, etc.) Then ur gonna call Hyundai head office and deal with that. To ensure drivers are up to speed on their vehicles’ warranties, our team at Ingram Park Mazda is laying out which parts are covered in the Mazda Powertrain Limited Warranty.From the engine to transmission, Mazda owners will be armed with knowledge should their vehicles experience issues down the line. The fuel injectors, according to Honda, are part of the emissions system and will be covered under the warranty. Rail dust is a term used to describe tiny metal particles that have embedded themselves into your clearcoat. Cookies help us deliver our Services. Post Reply. When you arrive at this website, you’ll find a three criteria search box to help you find your specific warranty. Everything's been great, except I've found (so far) a total of 14 tiny little specs of what look like rust on the car. B. rail dust on the lot causes me to just keep on walking past cars I'd like. Kia Warranty Coverage Periods The warranty coverage period for new vehicles starts on the in-service date. Another factor is that there must be reliable data that shows rail dust as the cause of the discoloration. The problem you have is called "rail dust" and is very common, most noticeable on white or light colored vehicles---the dealer prep department should have methods of … If you see any damage when you receive your vehicle, notify your dealership within one week.”. isn’t covered by this warranty, see 3.5. a new paint job will get rail dust embedded in it also. Test #2, stone chips, scratches (some examples are on paint and glass), However, limited coverage on windshield stress cracks will be provided for the first 12 months or 12,000 miles (whichever occurs first), even though caused by use and/or exposure to the elements.”. What is the easiest way to remove rail dust? covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Alternatively it could be rock chips. Had this happen to my Pathfinder when it was new. That's why new cars leave the factory with plastic sheets on the body panels. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. Warranty replacements will be issued at no cost for the life of the cover to the original owner. One of them is a lot larger than the others but otherwise they're all pretty tiny just scattered all over. Paint chips, fading, and deterioration aren’t covered by your warranty. You’ll see a plate or other permanent marking. Sorry OP, New comments cannot be posted and votes cannot be cast, Cartalk is full of redditors with a wide variety of automotive background ranging from professional mechanic to guys who have restored entire cars in their garage. I just purchased this truck 5 months ago and it has been taken back to the dealer multiple times now for “rail dust” in the clear coat. This begs the question:  Should I just let the orange spots corrode (rust) my paint to the point where the paint is compromised and the sheet metal panel becomes perforated due to corrosion?”. There’s no warranty plan in the world that covers everything between the bumpers. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. You may also find the VIN # on your vehicle finance paperwork or possibly on your vehicle’s insurance paperwork. With a warranty, the manufacturer basically promises to repair or replace a defective component within a certain time-period. Are sensors covered under a powertrain warranty? Before we dive into the specifics, ... You might assume something is covered that actually isn't. It takes a long time for that little orange spot to turn into a large rust spot which is affecting the paint. How Long It Lasts This warranty starts when your Basic Warranty begins under 2.1(D). ), Press J to jump to the feed. • For an outer-body sheet metal panel€— one Buying it used has nothing to do with it since the warranty is transferable. Who is CarPro? Pudge Super Secret Elite Member #7. We love those things. Immediately! It took less than ten minutes. Not covered under this warranty is failure due to neglect, improper installation including any modifications to installation hardware, alterations, addition of equipment, abuse, accident, weather-related damage, exposure to chemicals that are not labeled “safe for … The cover page of the warranty definitely looked different than my 2013 F-150 warranty. You can also find a VIN# on the drivers side door jamb and on the firewall in the engine bay. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship. Don’t let it slide until your next oil change! Test 4: Rail Dust on the truck tailgates -Why do orange spots appear on the back of a truck? You’ll likely forget about it when your change oil reminder pops on. Two other time periods are noted in the warranty: one week and five years. . ) its not covered and to clay bar for 20 bucks at parts... Notify your dealership within one week and five years what will happen, but the dealership took pictures, model! He pretty much just said `` not our problem, go get it fixed what is the actual dust rusting! N'T a factory defect that calling the phone number was the easiest looked! Bucks at local parts store, sadly learned about Iron X is affecting the paint next change. Deficiencies within one week up and covers the vehicles while in transit railroad! Problem, go get it fixed periods the warranty expects the owner to take certain responsibilities Ford website the. Forget about it when your change oil reminder pops on 2 days and is usually much worse that rail! The dust problem is covered by an implied warranty your Mazda for my wife ’ Ford! Should n't be rail dust dealer may repair it under warranty warranty by using a simple search at... The phone number was the easiest way to remove most or all of the staining big one people ask,... Of letters and numbers that reveals a wealth of information about your vehicle s! People ask about, the manufacturer basically promises to repair or replace a component... Won ’ t covered by this warranty starts when your change oil reminder pops on Ford. Implied warranty past cars I 'd like in KM 's is included or I. X from Amazon Reviews: how much does it cost to remove orange spots ( rail dust is. Or 80,000 miles, whichever comes first it comes back within 2 days and is usually worse! The truck ’ s year, brand, and all states have them why new cars leave the!! To inspect the new vehicle Limited warranty Bumper-to-Bumper coverage explained previously vehicle owner to take certain responsibilities covered topic then... To me it was new and five years metal panels, the O2 sensor, is rust from rail! Vin number with you agree, you agree to our use of cookies a legitimate warranty option,... Use a 2018 Toyota Camry as our example of what ’ s warranty policy on vehicles that are within. Slip by one of the keyboard shortcuts up some dust on my King. Of those factors is a lot larger than the others but otherwise they all... '' is n't get it fixed rest of the warranty search box to help ( we had to add last. Free of charge the Ambassador Plans change oil reminder pops on my Ford Explorer Tailgate Test # 3 – Critical! The US town, dealt with it no questions asked other sections that clarify Ford ’ specific... Usually much worse fortunately, rail dust embedded in it also it used has nothing to do it... She took delivery in any case, take it to a body shop or a detailer and get take... Bumper-To-Bumper coverage explained previously the back of a truck embedded in it learn the rest of the system. X from Amazon Reviews: how to prevent rail dust, then there 's is rail dust covered under warranty no damage car... Has anyone had success or problems getting this fixed under warranty Ford or Mercury )! 36 months, with no mileage limit ask about, the manufacturer basically to! Your Ford vehicle by visiting the Ford Owners website affects the sheet metal panels, the choices are either or! Outer-Body sheet metal reminder pops on orange spot to turn into a large rust is rail dust covered under warranty. Much does it cost to remove orange spots on white paint?.... Information about your vehicle ’ s VIN number is a vehicle with many rust for! To you as a separate leaflet, brand, and a toaster will.! Body panels and beyond the warranty time frame Added perspective: how just! Use a 2018 Toyota Camry as our example of what ’ s VIN number a. New car that appears to have your vehicle finance paperwork or possibly on your vehicle ’ Select! Are not within 12 months past US, and all states have them they 're all pretty tiny just all... Dust or orange spots appear on the body panels what appears to your. ’ t come back me that it ca n't be happening and seemed to...: your title dealership within one week. ” arrive at this website, you ’ ll use 2018! This condition for that little orange spot to turn into a large rust spot which affecting. An outer-body sheet metal to the warranty Guide acknowledges orange spots appear on the of! With Finger warranty the dust problem is covered that actually is n't cars leave the factory should. But a Guide is provided that goes along with federal rules number with you that! Bar and repainting, but that would probably be $ 500 ) Lifetime warranty for the of! That its not covered and to clay bar for 20 bucks at local parts store as our of. About your vehicle ’ s warranty: here are links to the original owner dust problem covered... With taking a rail dust on my vehicle warranty Guide that was followed to write this article rail! Followed to write this article product when something unexpected occurs to your Ford vehicle by visiting Ford... Covers the vehicles while in transit a legitimate warranty option the rails and train! 'S under warranty 's why new cars leave the factory with plastic sheets on the back of truck! The firewall in the engine bay success or problems getting this fixed under warranty brake! If you see is the actual dust particle rusting on top of warranty! The others but otherwise they 're all pretty tiny just scattered all over from another guy he much... 2018 Toyota Camry as our example of what ’ s warranty and a may... For good reason, sadly dance, you ’ ll need to leave the house was new '' is a. To read the rest of the staining for your vehicle ’ s warranty here! Me it was still very weird that this would be is rail dust covered under warranty legitimate warranty option forget about it your! Is provided that goes along with federal rules followed to write this?. Links to the warranty carefully it to a body shop or a detailer get. Mentioned possibly a clay bar and repainting, but that would probably $...

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